Anita Bowtell (Australia)
Customer Experience
Anita is a highly respected leader in the customer experience (CX) industry. As the Founder and CEO of
InterAct Melbourne, she consults with businesses across public and private sectors, assessing their CX
strategies and conducting health checks. Anita is a passionate advocate for CX, promoting thought leadership, networking, and forums. She has extensive experience as an international awards judge, assessing corporate and individual CX best practices. In Australia, she has held leadership roles with CCMA and Auscontact, advocating for best practices and enhancing the industry perception. Anita is recognized globally for her contributions to CX and is dedicated to empowering organizations and individuals to deliver exceptional customer experiences.
Iris Li (China)
Hospitality Marketing
Iris Li’s impressive career in the luxury hotel industry spans 18 years, with a decade dedicated to sales and five years as the Director of Sales and Marketing. Her track record showcases her ability to cultivate lasting relationships with clients, partners, and stakeholders, fostering loyalty and driving repeat business. Iris excels in developing and executing effective sales strategies, successfully entering new markets, acquiring customers, and achieving ambitious revenue goals. Her marketing prowess has contributed to business growth and expanded market reach through strategic analysis, partnerships, and innovative initiatives. Additionally, Iris has a talent for team restructuring and resource optimization, adapting to changing needs and enhancing overall efficiency and performance.
Ernest Wong (China)
Compliance
Ernest’s professional journey can be best described as “Professional - Entrepreneurial - Corporate” and his diverse expertise in professional services, customer experience, and technology is truly noteworthy. With close to 30 years of experience in China, he has excelled in corporate growth, compliance, and customer satisfaction. As the founder of thriving professional services firms and a key executive at TMF Group China and EY China, he has led fast growth initiatives and demonstrated his strategic vision and global mindset. His collaboration with a leading financial institution on “Belt and Road” projects further exemplifies his commitment to excellence and his ability to navigate complex cultural and industry environments.
Tiger Tang (China)
Government Relations
Tiger has extensive experience in innovation, entrepreneurship research, industrial economy, and
enterprise management. Over the past decades, he has held numerous roles, including serving as the
China Torch Mentor for Entrepreneurs (Ministry of Science, Technology), Leading Entrepreneurs Mentor of SME Business Management (Ministry of Industry; Information Technology), Adjunct professor, government consultant, and advisor for associations. Tiger has delivered thousands of training courses for cadres and entrepreneurs, and his online teaching has reached more than 3 million people. His expertise makes him a highly influential figure in the fields of innovation and entrepreneurship in China.
Ronnie Ng (Hong Kong)
Experiential Learning
Ronnie boasts decades of experience in designing and delivering management development and experiential learning-based programs. His expertise lies in developing strategies for enhanced leadership development and seamlessly integrating organizational practices into business activities. Ronnie customizes training designs and strategically plans human resource development. His approach emphasizes inner transformation, focusing on values and consciousness, rather than just external skills and behavior. In his view, training should move beyond mere “doing” and delve into the realm of “being”. By fostering team spirit and holistic approaches to organizational change, Ronnie’s philosophy centers on the heart of learning, creating dynamic movement within groups to affect positive transformation.
Kelly Liew (Hong Kong)
Mental Wellness
Kelly is a Malaysian Chinese and a trained counselor and a coach who lived and worked in Malaysia, England, Japan and currently residing in Hong Kong. She has decades of senior management experience in
a corporate environment. Her work includes managing stress, anxiety, depression, and anger; building confidence; and improving self-esteem. Kelly supports clients in various ways, such as clarifying life direction and transitions, helping them address relationships, friendships, family dynamics, and workplace relationships), and assisting with work performance-related issues. She also focuses on senior management roles readiness and strengthening interpersonal skills in both work and personal life. Kelly is also a private investor.
Richard Zinkiewicz (Hong Kong)
E Commerce
Richard Zinkiewicz, a certified public accountant from Canada, transitioned from management consulting at a Big 4 firm to holding C-level positions in a direct marketing-turned-e-commerce company. His impressive track record in the consumer goods industry showcases expertise in international negotiations, global marketing, business planning, operations management, customer experience, and digital and mobile technology platforms. As a hands-on leader, Richard has held pivotal roles such as Group Managing Director, CEO, CIO, and Chairman within one of the subsidiaries of his parent company.
Steven John DeKrey (Hong Kong)
Leadership Development
Prof. Steven John DeKrey has had a diverse career. He was the Founding Director of the Kellogg-HKUST
Executive MBA program, which achieved multiple World No. 1 rankings by the Financial Times. He also
initiated and founded the HKUST Saudi Aramco MBA program. Furthermore, he played a key role in
establishing the HKUST-SKOLKOVO Executive MBA program. His research interests span applied psychology, leadership, and practical decision-making. Prof. DeKrey’s contributions continue to shape management education globally, making him a respected figure in the field.
Raymond Yeung (Hong Kong)
Leadership Development
Raymond Yeung, Founder of FutureNow, is a visionary educator who merges tech with education. He inspires youth to innovate and integrates environmental sustainability into his teachings. With a decade of experience in senior roles at companies like SAP and HP, Raymond has led digital transformation and growth marketing initiatives. Through FutureNow, he promotes youth employment, future education, and the development of essential soft skills, empowering the next generation to lead and innovate. As an educator and entrepreneur, Raymond provides practical guidance, fostering entrepreneurial spirit and innovative thinking to shape a sustainable and innovative future.
Alice Chan (Hong Kong)
Legal & IP
Alice Chan, with decades of experience in intellectual property, was consistently voted one of the 500 Leading Lawyers in Asia by Asia Law Practice. She has served on both the Anti-Counterfeiting Committee and the Copyright Committee for the Asian Patent Attorneys Association. Alice’s network of key business contacts spans the globe, thanks in part to her role as the Co-Convenor of the World Trade Centers Association Hong Kong, which includes nearly 300 WTCs across almost 100 countries. Beyond her legal expertise, Alice is also an accomplished artist and painter. Leveraging her combined knowledge of art, intellectual property, character merchandising, licensing, and listing, Alice continues to make a significant impact in the field.
Maggie Leung (Hong Kong)
Beauty & Wellness
Maggie Leung has over a decade of experience in the healthcare, beauty, and wellness industry. As a registered nurse with an MBA, she combines her technical expertise with strong management skills to elevate the beauty and wellness business. Notably, Maggie has trained and certified over 1000 therapists on behalf of third-party qualification bodies in the UK. Additionally, as the Chairperson of the University of South Australia Alumni Association, she actively promotes education and fosters connections among alumni engaged in various community initiatives.
Duncan Chui (Hong Kong)
Food & Beverages
Duncan, a seasoned business owner and entrepreneur, is passionate about developing early-stage companies. He achieves this by incorporating disciplined management practices and implementing relevant business strategies to improve market position and gain a competitive advantage. With an early career in management consulting and venture capital at Andersen Consulting, A.T. Kearney, and Transpac Capital, Duncan advised and assisted companies across various industries, including fast-moving consumer goods, information and communications technologies, manufacturing, public utilities, and
hospitality management.
Chan Fook Yee (Malaysia)
HR Outsourcing
Chan Fook Yee has been involved in CX industry for more than 30 years. He started his career as a CRM
Consultant before Operating his own business in CX Industry. Chan’s experience and contributions to the
industry have accorded him with the designation of Executive Director for CCAM (CRM, Contact Center Association Malaysia) in 2008, To date, he is still actively involved over the region of Asia by being a judging panelist for CC Awards. He currently holds the esteemed position of a Certified Guest Professor at Four Prominent Universities in China, specialized in focusing on the subject of Outsourcing.
Niall Murray (Macau)
Entertainment/Integrated Resort
Niall Murray, a seasoned expert with over 30 years of experience, specializes in the Integrated Resorts Hospitality Industries. His serves include professional coaching, strategic development, customer experience and performance optimization. Notably, he has held senior positons at renowned establishments such as Omni Hotels, Ritz Carlton, and Caesars Palace. His consulting firm, Murray International Group, focuses on C-Level, Executive, and Leadership Coaching, as well as designing,
developing, and opening integrated resorts, casinos, and hotels. Niall also owns a bar which has been rates #1 Bar in Macau, and importation distribution company specializing in bringing the best Spirits, Wines and Beers to Macau, Hong Kong and beyond.
Munawar Zulfiqar (Pakistan)
Growth Innovation and Digital Marketing
With 20+ years of experience as an accomplished executive leader, Munawar specialize in driving revenue growth and enhancing customer experiences in technology and services. His expertise in strategic leadership and product management spans global markets, focusing on innovative solutions and data-driven decision-making to advance operational efficiency and drive market expansion. Integrating technology into strategic business initiatives is at the core of his approach, consistently delivering exceptional results as a dynamic and astute executor throughout his career. In addition to Munawar's professional accomplishments, he is committed to community service through counseling. He offer a listening ear, guidance, and support for personal growth, aiming to enhance mental well-being and overall health.
Vincent Ang (Singapore)
Technology Deployment
Vincent is a visionary leader with decades of experience in corporate and entrepreneurial roles across various industries. He has led diverse teams in Asia, successfully managing projects for AECOM, Collins Aerospace, and Temasek Foundation International. As a co-founder of several companies, he actively engages with Singapore’s business community. His community work includes an advisory role with Honour Singapore and judging for Brands for Good. Vincent’s work with people underscores the importance of building impactful and positive experiences for both internal teams and external customers.
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Alfred Wu (Singapore)
Edtech and BuildTech
Alfred is an accomplished professional with over 29 years of experience in technology and innovation. He
began his career at Andersen Consulting. Throughout his journey, he held management and leadership positions at prominent technology companies like IBM, Oracle, and Microsoft. Notably, Alfred pioneered Smart City research within academic circles, earning the National Innovation Challenge grant from the Singapore Government. This grant facilitated collaboration with NGOs to establish aging-in-place communities in Singapore, with many of the research outcomes now integrated into global consulting services. Alfred specializes in BuildTech, where he leads strategic initiatives and executes hands-on projects. Additionally, he serves as an angel investor in EduTech and MetaTech ventures.
Michael Stock (UK)
ESG
After 18 years across the BBC – from radio to education, corporate, marketing communication and
audiences, operations and media action, Michael’s passion is focused on capacity building now and urban transition for the future. He worked with the Institute for Corporate Responsibility Sustainability and Centre for Environmental Policy, leading urban transition projects on Circular Economy and Sustainable Homes. He is Head of Coaching and Deputy Director – General of Blockchain, Climate Institute. His Domains include: learning, law, media, sourcing, CX, climate, sustainability, cities, blockchain , AI.
Robert White (US)
Leadership Development
Robert White is a Speaker, Author, Leadership Trainer and Executive Mentor who teaches the art and science of mastering executive challenges. He specializes in integrating a heart centered, result-oriented and transformational leadership approach to being effective. His experience includes founding companies doing high-impact experiential learning training with 1.3 million graduates. He’s “been there and done that” as an entrepreneurial leader. Today Robert mentors business leaders and their teams on entrepreneurial success and building an entrepreneurial mindset in established, growth-oriented companies.