The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization. In this course, you take the ITIL v3 Foundation Certification Exam on the final day of class. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL v3 Foundation Certification Exam topics. Participants will learn how to:

• Prepare for and take the ITIL v3 Foundation Certification Exam
• Identify opportunities to develop IT processes using ITIL v3
• Interact with IT teams using ITIL terminology and concepts
• Explore the components of Service Management processes
• Recognize the importance of IT and business integration
• Explain the benefits of Continual Service Improvement to the organization

Who Should Attend

For managers who delivers IT services, process owners and working in an organization that has adopted ITIL. Who has day-to-day responsibilities in one or more of the Service Management disciplines; and who wish to work towards the ITIL diploma

Course Outline:

Participants gain knowledge of the Service Lifecycle and the integration of IT and the business need through ITIL v3 Workshops include: Exploring ITIL principles to reduce hardware failure Leveraging ITIL processes for software deployment Enhancing competitive advantage with ITIL Service Strategies Increasing organizational value with ITIL contributions Generating efficient audits through ITIL maturity Daily exam practice and review sessions Taking the ITIL v3 Foundation Certification exam The ITIL Foundation Certification Exam is offered on the final day of class Program contents include: Overview of the drivers for the ITIL v3 Service Management Concepts Identifying and documenting the services Optimizing the infrastructure Service Design Service Operation The roles in Service Management Outlining IT organization functions The Five Core Processes The Service Lifecycle Data information and knowledge Service Strategy Service Transition Continual Service Improvement Resilience and reliability in Service Management Defining service roles

The Facilitator:

Francis Hung, P. Eng, MBA, PMP, PRINCE2, ITIL, EIPM Francis is a Principal of HBC. He is PMP®, P. Eng, MBA, RCDD. He has over 30 years of experience specializing in project management and procurement managment. A certified trainer for the Project Management Institute and the European Institute of Procurement Management (EIPM) programs. He is stong in PMI® project management framework and the Prince2TM project management methodology training and implementation. He is also a PhD canadidate in strategic portfolio program management. Francis is also a trainer for Prince2, ITIL and P3O under UK’s OGC (Office Government Commerce). Francis has years of experience in project management and business development training, has a solid background and extensive work done in business planning, cost management and the implementation of project management office (PMO) for large corporations.

Venue & Fees Date/Time: 17 March, 2010, 9.00 am - 6.00 pm Venue: Prince Marco Polo Hotel, Tsim Sha Tsui, Hong Kong Fees: HK$9,800 / Early Bird (if register before March 9, 2010) HK$13,000 / Standard note: Lunch, refreshment & training materials included

Please refer to our website for cancellation policy and registration terms and conditions. www.hbc.hk