Six Sigma for Service Industries

Greg Watson, the former ASQ president once said, “Six Sigma is the most mature quality management system in the past 100 years.” According to a GE Annual Report, the company saved US$2.8B by using Six Sigma. Nowadays, more and more companies using Six Sigma as their system improvement strategy, there are over forty Fortune 500 companies using Six Sigma based on the data collected in 2000. Six Sigma is not only used in manufacturing but also service sectors like banking, hotel, healthcare and other areas. If you want to embark on Six Sigma as a quality strategy, this workshop is a must !

Agenda

• Fundamental of Six Sigma
• Six Sigma System : DMAIC Model
• Introduction of Six Sigma tools
• Six Sigma Vs TQM / ISO9000
• Six Sigma Team : roles and responsibilities
• Strategic deployment of Six Sigma
• Successful factors for Six Sigma Implementation
• Starting a Six Sigma Journey
• Case Study

Who should attend

Quality Directors, Process Management Directors, Line Managers, Customer Services Managers and executives who need to have a better understanding of Six Sigma and the benefits it offers.

Your Facilitator

C O Chan had worked in Motorola and Philips and has wide experience in using Six Sigma. He is an ASQ certified Six Sigma Black Belt. Mr. Chan holds a BSc degree in Engineering from University of Hong Kong, MSc and ME degree from Imperial College, University of London, UK and Sydney University, Australia. Mr. Chan had conducted Six Sigma workshops to Standard Chartered Ban, Metro Financial Radio Station and a number of universities in HK and China.