HBC Limited

The Listening Leaders® Workshop - Malaysia

A dynamic one-day program that will teach you how to lead more effectively through the power of listening

On-site availability. Bring the Listening Leaders Workshop to your organisation

Call 03-21621088 Ext. 72133 or browse http://www.scicom-intl.com/eng_page/listeningleadersworkshop.htm for details

"Excellent workshop, excellent speaker. . . will recommend this to others with my organization and to other companies."
-Tony Bell, Sales Manager, Coca-Cola

Who Should Attend

- Managers who want the listening edge to better understand their customer’s needs

- Human resource and training professionals

- Project managers and coordinators who must lead groups of people

- Staff professionals who want to add to their professional growth

- Anyone who would like to improve their ability to lead

10 LIFE-CHANGING RULES TO TURN LISTENING INTO LEADERSHIP SUCCESS:

You will learn a powerful and systematic three-stage approach to increase your listening and leadership attitudes, skills, and knowledge that will improve your success in all areas of your life.

Program Outline

I.    Listening and Leading
      a. How to Observe Listening Leadership in Action
      b. 4 Simple Steps to Listen and Remember names
      c. Learn the 3 Primary Stages of Listening Leadership

II.   How Well Do You Listen, Lead & Succeed?
       a. Learn Specific Ways to Fully Prepare to Listen
       b. The Listening Leadership Behaviour Inventory
       c. 6 Steps to A-S-K
       d. Assess your Personal EAR-Q Level
       e. The 10 Powerful Listening Habits

III. Develop Listening Leadership
       a. Unleash the power of the 10 Golden Rules
       b. 5 Ways to Effectively Connect with Others
       c. Discover how to use the Rule of 51
       d. Four Secrets to Listening Success
       e. How to Get Rid of Distractions
      f. A 3-step system to concentrate and retain more
       g. Harness the Power of Your Emotions
       h. How to Build a Listening Organisation

IV.   Take Meaningful Action
        a. Set Yourself Up For Success
        b. Experience the Rewards of Listening
            Leadership
        c. The First Track System

Outstanding Leaders are Outstanding Listeners

Yes, it’s estimated that the average leader ignores, forgets, or misunderstands at least 75% of what they hear. Is it any wonder that mistakes occur, opportunities are missed or the “I’ll take care of it!” never happens. Most people are better at hearing themselves talk than listening to what others say. The value of listening is fundamental to effective leadership and team success.

Workshop Goals – The 4 power-packed goals are :

1. Raise Your Listening Leadership Awareness: in all areas of your life

2. Receive Specific Assessment: on your Listening Leader skills

3. Apply, Apply, Apply: learn dozens of Listening Leadership tools

4. Action: Develop concrete Listening Leadership action plans to use immediately

The Facilitator

Sidney Yuen is a senior executive with highly developed commercial skills that have been gained from working on ‘all sides of the fence’ ie. Line and staff positions such as training manager of the Swire Group and BAT, customer service director at American Express and Director at Andersen Business Consulting and an executive director of public-listed company.

His drive and results focus are underpinned by an outstanding demonstrable track record of success that includes chairmanship of a number of professional bodies. Some of these include Past Chairman of the Institute of Personnel& Development, Vice President of the Rotary Club, founding chairman of the HKMA Quality Award, chairman of the Call Centre Association and HK Chapter of the International Association for Outsourcing Professionals, Past Secretary of Management Consultancies Association, Senior Advisor to the Guangzhou Multi-national Corporation Club and Shanghai University.

Venue & Fees

Date/Time:	February 7, 2007, 9am - 5pm
Venue:	Hotel Istana, 73, Jalan Raja Chulan, 50200 Kuala Lumpur.

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