HBC Limited

THE LISTENING LEADERS® WORKSHOP

A dynamic one-day program that will teach you how to lead more effectively through the power of listening

On-site availability. Bring the Listening Leaders Workshop to your organization.

"Excellent workshop, excellent speaker....will recommend this to others with my organization and to other companies."
~ Tony Bell, Sales Manager, Coca-Cola

The Average Leader
ignores, forgets, or misunderstands at least
75% of what he or she hears.

The RESULT = LOSS OF

Time
Relationships
Profits
Trust
Sales
Respect
Credibility
Job
Commitment
and much, much more

Learn how to consistently add value to your life in this special workshop

Workshop Goals - The 4 power-packed goals are:

Raise Your Listening Leadership Awareness: in all areas of your life
Receive Specific Assessment: on your Listening Leader skills
Apply, Apply, Apply: learn dozens of Listening Leadership tools
Action: develop concrete Listening Leadership action plans to use immediately

The Facilitator

Sidney Yuen
Sidney has worked, consulted and spoken on the topics of Quality, Customer Relationship Management, Leadership and Change Management for 20 years. He is CEO of HBC. Prior to this appointment, Sidney was Director of Customer Service & Quality at American Express and Head of the Change Management Practice at Andersen Business Consulting, Greater China.

Sidney introduced the Concept of Malcolm Baldrige Award to Hong Kong in 1991. He subsequently became the Founding Chairman of the HK Quality Award’s Board of Examiners. He was also instrumental in the creation of the HK Call Centre Award and the HK Best Practice Awards.

Venue & Fees

Date/Time:	December 11, 2006, 9am - 5pm
Venue:	The Royal Pacific Hotel, TST
Fees:	HK$3,800 / person HK$3,500 for 2 or more
The complete Listening Leadership Development System includes: Comprehensive workbook Copy of Listening Leaders book Listening Leadership Behavior Inventory 10-Week Fast Track Challenge Certificate of Achievement