Achieving
Business Results Through The Application of 6-Sigma
Your Facilitator
Salman
Ali Hyder has over 14 years of senior international work
experience in Sales, Business Development, Management Consulting,
Human Resources, Quality and 6-Sigma with major corporations
including Oracle, Citicorp and most recently United Overseas
Bank Group (UOB) Singapore.
Salman has trained
and certified dozens of senior officers at MNC’s worldwide
on quality tools/techniques and behavioral change, and consulted
for Business Heads on performance challenges and process
improvement projects in America, Europe, Middle East and
Asia Pacific.
6 - Sigma
Pioneered
by Motorola and championed by GE, 6-Sigma is rapidly becoming
the de-facto methodology for efforts at enhancing the quality
of products and services. Institutions have adapted this
methodology to suit their environments with significant
success - in terms of enhanced indicators of satisfaction
and loyalty of stakeholders.
This interactive workshop
is designed to impart the tools and techniques to apply
6-Sigma methodology in a powerful and practicable way that
can impact your company’s bottom-line!
Venue & Fees
Date:
April 22, 2004 (Thursday)
Time:
9:00am-5:00pm
Venue:
Ballroom B, Langham Hotel, TST,
Kowloon
Fee Structure:
HK$2,200 (inclusive of lunch
& workshop materials)
HK$1,760 (members
of HBC/Group Discount) (if register before 2 April)
Key Benefits in
Attending
Discover the winning strategies
and key of achieving business excellence through the
application of the 6-Sigma methodology
Gain practical insights from success
cases that have propelled world-class organizations
to win through 6-Sigma methodology
Re-examine and choose the right
tools and techniques to aid your process improvement
frameworks for better results
Agenda
Evolution of Quality
6-Sigma at the Services Sector
The end-to-end Customer View of Process
Customer-Supplier Chain
People-Service-Profit Triangle
Analysis of Processes using Cross Functional
Process Mapping (CFPM)
Reduction in Cycle-Times for Processes
using CFPM
Reduction in Defects using Pareto Charts
and Fishbone Diagrams
