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What's New

  • Our Chairman has been re-elected as the Chairman of the Asia Pacific Contact Centre Association Leaders (APCCAL) for another 2 years. APCCAL is the largest contact centre industry alliance in Asia Pacific to help members, governments, outsourcers, research firms, solution providers in enhancing their results through best practice knowledge, award recognition and various collaborative initiatives. It is estimated that through the APCCAL associations membership that they cover some 2500 organizations with about 1.5 Million.

  • Dear customer and subscribers,

    Thank you for your continuous support to HBC. In order to comply with the revised Personal Data (Privacy) Ordinance, we have recently updated the Personal Information Collection Statement. HBC is committed to protecting your personal data, we provide our Personal Information Collection Statement outlining our practices, and the choices you have, concerning how your personal data are being collected and used by us.

    Update on Personal Information Collection Statement

    The new Part VI A under the Personal Data (Privacy) (Amendment) Ordinance 2012 will take effect on 1st April 2013. Under the new regulatory regime, we are required to procure the consent of data subject for marketing purposes. However, you are kindly reminded that the new requirement will not apply to personal data which we have already had control over its use before 1st April 2013, provided that we have explicitly informed you of intention to use your personal data in marketing and we have not received your objection to our use of your personal data for direct marketing.

    We hereby inform you that we may contact you to promote our services. Unless we receive your objection, we will continue to use your personal data.

    If you choose not to receive promotional materials from us, please email us at cs@hbc.hk. No fee will be charged for this arrangement. Due to the lead time of working process, you may still receive our promotional materials for the next 14 days.

    HBC TEAM


ICLP – An international loyalty marketing firm has produced a Trend Report on Call Center in Association with HBC and APCCAL. For copies of the report, please contact ICLP directly