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What's New

  • Our Chairman has been re-elected as the Chairman of the Asia Pacific Contact Centre Association Leaders (APCCAL) for another 2 years. APCCAL is the largest contact centre industry alliance in Asia Pacific to help members, governments, outsourcers, research firms, solution providers in enhancing their results through best practice knowledge, award recognition and various collaborative initiatives. It is estimated that through the APCCAL associations membership that they cover some 2500 organizations with about 1.5 Million.

  • Dear customer and subscribers,

    Thank you for your continuous support to HBC. In order to comply with the revised Personal Data (Privacy) Ordinance, we have recently updated the Personal Information Collection Statement. HBC is committed to protecting your personal data, we provide our Personal Information Collection Statement outlining our practices, and the choices you have, concerning how your personal data are being collected and used by us.

    Update on Personal Information Collection Statement

    The new Part VI A under the Personal Data (Privacy) (Amendment) Ordinance 2012 will take effect on 1st April 2013. Under the new regulatory regime, we are required to procure the consent of data subject for marketing purposes. However, you are kindly reminded that the new requirement will not apply to personal data which we have already had control over its use before 1st April 2013, provided that we have explicitly informed you of intention to use your personal data in marketing and we have not received your objection to our use of your personal data for direct marketing.

    We hereby inform you that we may contact you to promote our services. Unless we receive your objection, we will continue to use your personal data.

    If you choose not to receive promotional materials from us, please email us at cs@hbc.hk. No fee will be charged for this arrangement. Due to the lead time of working process, you may still receive our promotional materials for the next 14 days.


ICLP – An international loyalty marketing firm has produced a Trend Report on Call Center in Association with HBC and APCCAL. For copies of the report, please contact ICLP directly



DataCenter Summit 2014

Taking place in Hong Kong on 3 September 2014, this event aims to address the latest developments, emerging trends, challenges and key success drivers in optimizing data center’s efficiency, agility and ROI.

This Summit gathers 200 senior IT decision makers from across industries and a first-class speaker line-up from the region for a full day of insightful presentations, case studies, best practices, incisive panel discussions and one-to-one meetings.

The new data centre will enable the business to consume IT as a service, host critical applications and data, and augment capacity by using an external cloud.

The four mega trends in IT – cloud, big data, mobile and social – demand that IT be delivered in more flexible and different ways as well as at minimal cost.

To support this transformation, IT organisations must change from a command-and-control mind-set to an IT broker mind-set that facilitates IT service consumption for their internal customers.

Date: Sep 3, 2014 (Wednesday)
Venue: S421 HKCEC, Hong Kong
Time: 9:00 a.m. – 4:30 p.m.
Registration: Pre-registration is required

For more details, please visit here.