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What's New

  • Our Chairman has been re-elected as the Chairman of the Asia Pacific Contact Centre Association Leaders (APCCAL) for another 2 years. APCCAL is the largest contact centre industry alliance in Asia Pacific to help members, governments, outsourcers, research firms, solution providers in enhancing their results through best practice knowledge, award recognition and various collaborative initiatives. It is estimated that through the APCCAL associations membership that they cover some 2500 organizations with about 1.5 Million.

  • Dear customer and subscribers,

    Thank you for your continuous support to HBC. In order to comply with the revised Personal Data (Privacy) Ordinance, we have recently updated the Personal Information Collection Statement. HBC is committed to protecting your personal data, we provide our Personal Information Collection Statement outlining our practices, and the choices you have, concerning how your personal data are being collected and used by us.

    Update on Personal Information Collection Statement

    The new Part VI A under the Personal Data (Privacy) (Amendment) Ordinance 2012 will take effect on 1st April 2013. Under the new regulatory regime, we are required to procure the consent of data subject for marketing purposes. However, you are kindly reminded that the new requirement will not apply to personal data which we have already had control over its use before 1st April 2013, provided that we have explicitly informed you of intention to use your personal data in marketing and we have not received your objection to our use of your personal data for direct marketing.

    We hereby inform you that we may contact you to promote our services. Unless we receive your objection, we will continue to use your personal data.

    If you choose not to receive promotional materials from us, please email us at cs@hbc.hk. No fee will be charged for this arrangement. Due to the lead time of working process, you may still receive our promotional materials for the next 14 days.


ICLP – An international loyalty marketing firm has produced a Trend Report on Call Center in Association with HBC and APCCAL. For copies of the report, please contact ICLP directly

PMP® Certification Preparation Programme (May 05th, 7th-9th, 2014)

有健情軒中華演唱會 (2014-05-15)



PMP® Certification Preparation Programme

Project Management is a strategic tool for a successful organization to better manage development and change. Best practices demonstrate that organizations that excel at project management become an agile organization that knows how to deal with and drive change. HBC is collaborating with TenStep, a Registered Education Provider of the Project Management Institute (PMI®), to bring you this 4-day course leading to the globally recognized professional qualification, Project Management Professional (PMP®) Certification, which is the world’s most recognized professional credential for individuals associated with project management.

Course Outline:

This 4-day training that prepares your colleagues for the PMP® Certification with Project Management Institute PMI® and the application of the professional project management in the workplace. Through dynamic lectures, case studies, real world examples and hands on exercises, your team will get a comprehensive overview of Project Management Body of Knowledge PMBOK® and be equipped with the competencies to build up a common project management platform for the whole team across the company. Not only will they be speaking the same project management languages, but they will also be “Managing” delivery of the project results with the same level of professionalism.

Ours is a unique project management training methodology, whose framework has been designed around the PMI's® Project Management Body of Knowledge PMBOK® and has been implemented in many organizations across a broad range of sectors. You will have an opportunity to use the proven project management process and templates that you can become effective to apply those tools right after your training. Also, our unique project planning tool allows you to plan your project with the easy project management tool that involves schedule, budget, as well as project monitoring and control. The training content covers both the project management fundamental concepts and 500 PMI® exam questions review. Our past records show that our training method has a high degree of customer satisfaction with a high percentage of students passing the PMP® exam.

Who Should Attend:

Executives, Managers, Team leaders, Professionals seeking to increase their project management competencies and deliver successful projects; also new and experienced Project Managers acquiring skills and knowledge necessary to pass the PMI® certification examination.


Integration, Scope, Time, Cost, Quality, Risk, Human Resources, Communication and Procurement Management

The Facilitator:

Francis Hung, P. Eng, MBA, PMP, PRINCE2, ITIL, EIPM

Francis is a Principal of HBC. He is a bilingual professional specializing in portfolio, project and program management and purchasing management. For the past 30 years he has worked with large companies in project and project office managements from the US, Canada and Asia. In particular, his work in the adaptation of project management processes and his creation of earned value management tool to assist business to manage their projects more effectively. Francis was a Nortel program manager and senior VP of Systek directing multiple projects simultaneously following the Nortel corporate project management process, which he now applies to his own independent project management consulting business.

Venue & Fees


May 05th, 7th-9th, 2014, 9am - 5:30pm

Venue: 38/F world Trade Centre Club, Causeway Bay, HK

HK$8,200 / Early Bird (if register before Apr. 21, 2014)
HK$8,600 / Standard

note: Lunch, refreshment & training materials included