Mr. Sidney Yuen, Chairman & CEO - HK Benchmarking Clearinghouse

Sidney has over 20 years of experience in the areas of customer service, marketing and sales, human resources management ,management consulting and benchmarking.

Prior to setting up the organization, Sidney was Human Resources Manager for the Swire Group of Companies, Training Manager of BAT, Customer services and New Accounts Director at American Express and a Regional Director at Andersen Business Consulting.

Sidney introduced the American Malcolm Baldridge National Quality Award to the Hong Kong Community during the late 80s. He had been the Founding Chairman of the HK Management Association Quality Award's Board of Examiners for over 5 years.

Sidney is Chairman of the HK Call Centre Association, Past Chairman of the Institute of Personnel & Development and the Sales & Marketing Executives Club, Founding Secretary of the HK Management Consultancies Association and an Advisor to Tai Fook Wealth Management Ltd, Guangzhou Multi-national Corporation Club, the Independent Power Producers Forum, the Asia Pacific Water Council and Shanghai University.

Ms. Patty Wong, President, Project Management Institute, Hong Kong Chapter

With an MBA in Information Science and over 20 years IT experience, Patty is an exceptionally qualified project management professional. Currently, she is the General Manager - Information Technology at the Hongkong International Terminals (HIT): the world’s busiest container terminal. In this role Patty manages a team of IS professionals that support a 7 x 24 x 365 terminal operation. Re-engineering the Productivity Plus Program (3P) terminal system, which was the winner of the Computerworld Smithsonian Award in Transportation, to Hutchison Ports’ Next Generation (nGen) terminal solution. Patty ventures to standardize port operations for maximal efficiency and effectiveness. Patty has also managed and implemented the National SWIFT Fund Transfer System for FirstBank Chicago and Minneapolis, the Hospital Management System in Columbus, Cuneo, the Cabini Hospital, the American Hospital in Chicago and the CIM Systems in Shinjung, Taiwan. She has extensive experience with Capability Maturity Models (CMM) & the International Standards Organization ISO 9000 Standards. Since 1997, Patty founded and chaired the Hong Kong Chapter for the US-based Project Management Institute (PMI).

Mr. Robert White, Founder and CEO, ARC Worldwide

Robert White provides leadership for ARC’s corporate and personal effectiveness education and consulting activities. He is also a frequent key-note speaker and workshop leader on organizational leadership, successfully handling rapid change and being more personally effective.

Robert’s experience encompasses almost thirty years in the training and human resource development industry. After his initial sales training experiences with a successful network marketing company, he served as president of Mind Dynamics Inc., the pioneer personal growth seminar company, and was founder and president of Lifespring, Inc.

Robert White was founder, Chairman and CEO of ARC International from 1972 – 2000 and worked closely with its clients, individual and corporate, throughout Asia, South America, Europe and North America. ARC International, under Robert’s leadership, graduated over 500,000 participants from its high impact experiential seminars delivered to individuals and organizations. Major clients included JPMorganChase where ARC conducted leadership training for over 14,000 participants and Nikken, Inc., a billion dollar direct sales firm where Robert and ARC designed and trained the trainers for their highly successful “Silver Training.”

He is co author of the award winning photo essay book, One World, One People; and author of Living an Extraordinary Life. Robert White is also the author and featured speaker on Nightingale Conant’s audio home study program Living an Extraordinary Life.

Living out his commitment to contribute toward a world that works for all people, Robert actively supports the Sarvodaya community development organization in Sri Lanka and The Kempe Center for Child Abuse and Neglect in Denver, Colorado. He founded One World, One People Foundations in the USA, Japan and Hong Kong -- non profit organizations that have donated over one million U.S. dollars to charities doing environmental education and those working to end child abuse and neglect and educate caregivers.

Robert is a Baden-Powell Fellow of the World Scout Foundation and also serves on the Board of Advisors of New Dimensions Radio.

Helping others to develop extraordinary personal leadership abilities, capacity and effectiveness is Robert White’s personal mission.

Mr. Po Chung, Founder, DHL Limited

Chung Po-yang (Alias Po Chung) co-founder and chairman emeritus of DHL International Ltd. In 1972, he co-founded DHL in Asia. Born in Macao in 1943, raised in Hong Kong and received his university education in the United States.

We all know that Po is a commercial entrepreneur but, because of his low profile, not too many people know that he is also a social entrepreneur.

In the last few years, Po was the force behind the formation of the Hong Kong Logistics Development Council and the Greater Pearl River Delta Business Council, of both of which he is a member.

As a philanthropist Po founded and funded the Creative Initiatives Foundation that has helped more than 50 non-profit organizations to review and sometimes redefine their vision and mission. These include the Community Chest, the Hong Kong Arts Centre, the Arts Development Council, Po Leung Kuk, the Chinese International School, the Hong Kong Family Welfare Association, the German Swiss School, the American Chamber of Commerce and others.

Po and his wife Helen love books. They have sponsored the Creativity and Innovation Resource Centre in the City Hall Library. With a donation of over fifteen hundred books and scholarly journals and Internet access to the resource library of the International Centre for the Study of Creativity at Buffalo State University in New York, the CIRC is the largest collection of creativity resources in Asia. They have also created an archive of over 25,000 volumes of Chinese County Almanacs to Tsinghua University in Beijing.

Po’s latest and probably most ambitious project is to transform the understanding and teaching of owner/operator entrepreneurship. He plans to accomplish this by assisting the Hong Kong University set up a Centre for Asian Entrepreneurship & Business Values.

Po believes that the successful startup and continuous prosperity of small owner/operator businesses is the economic undergrowth that can create and sustain viable local, regional, and national economies that have the potential to alleviate poverty around the world.

Po is now on his eighth career: He has been a corporate executive, a world-class entrepreneur, a community service leader, a social entrepreneur, a philanthropist, a professional painter, and now author and professor.

Mr. Saimond Ip, CEO, OnePort Limited

Dr. Ip received his PhD in Management Information Systems from Cambridge University, UK. He spent six years with the leading management consulting firm McKinsey & Co, advising multinational and local logistics and technology companies on strategic and operational issues. Saimond was the chairman of an ecommerce company that is listed on the Stock Exchange of Hong Kong. He founded three other technology companies, including a graphics software developer and a mobile location technology vendor. He was also the Executive Director of Hong Kong Pearl River Delta Foundation.

Mr. Peter Dicky Yip, Bank of Communications, Executive Vice President

Joined HSBC in Hong Kong in 1965 with working experiences in London, China and San Francisco.

Worked in a number of departments, which include Trade Services, Corporate Banking, Group Consultancy Service and Regional Training. His previous assignment prior to becoming CEO China had been in Personal Financial Services, covering responsibilities in Marketing, Card Products, Customer Service and Sales, with responsibilities over Consumer business in Hong Kong. Since 1 January 2003, he was appointed Chief Executive China Business, based in Shanghai; meanwhile, he was also a director of Bank of Shanghai, Ping An Insurance and Ping An Bank in China. Since 1 May 2005, he has been appointed Executive Vice President of Bank of Communications. Additionally, he has become a General Manager of The Hongkong and Shanghai Banking Corporation Limited.

Elected associated member of the Chartered Institute of Bankers, London and educated in Hong Kong with an MBA from University of Hong Kong. Received the Ten Outstanding Young Persons Award in 1984 for his contribution to the banking industry and the community in Hong Kong. Awarded the MBE by the British government in 1984 and the Bronze Bauhinia Star by the Hong Kong Special Administrative Region government in 2000. He is now an Unofficial Justice of Peace in Hong Kong, an adviser for the Beijing Financial Development Advisory Group and the Honorary Chairman of Hong Kong Chamber of Commerce China. Also a director of the European Union Chamber of Commerce in China.

Active in community and youth activities in Hong Kong and is a member of a number of Service Organisations such as Hong Kong Committee for United Nations Children Fund (UNICEF), the 8th National Council of Red Cross Society of China.

Born in Shanghai; married with two children.

Mr. Howard Eng, Airport Management Director, Airport Authority Hong Kong

Mr Eng is educated in Canada and holds degrees in Science and in Commerce. He joined the Authority in April 1995 and was appointed Director in December 2000. Mr Eng has had over 24 years of experience in the airport business both in Canada and Hong Kong involving in project development, planning, retail and operation. He was also extensively involved in the start up and transfer of the airport from Kai Tak.

Mr. Kiron Chatterjee, Co Founder and Chief Operations Officer - Best Practice International

Kiron has 30 years of Hong Kong based Best Practice experience in Technology, Telecommunations and Change Management. He has been Head of IT for the Airport Authority – voted one of the 10 largest projects of the 20th century and consistently voted the world’s best. He has worked at the business end as a CEO (for Asia Online) and Consultant (for Price Waterhouse Consultants as well as his own company). His background includes working for respected Hong Kong and international companies such as the Hutchison, and Jardine groups and PCCW. His understanding of how industries work includes government, utilities, retailing, trading and light manufacturing, transportation (container ports, airports) and construction. This has given him a unique understanding of the business value chain and operational processes as well as a proven ability to build, lead and motivate teams through an approach that empowers, and coaches.

Ms. Anna Lin, Chief Executive, GS1 Hong Kong and EPCglobal Hong Kong

Ms Anna Lin joined GS1 Hong Kong (new name of the Hong Kong Article Numbering Association) in 1989.

As Chief Executive of GS1 Hong Kong and EPCglobal Hong Kong, Ms Lin’s responsibilities include the overall management and development of the Association, whose role is to facilitate, advise and support Hong Kong industries on the use of international supply chain management standards and technologies such as global identification numbers, barcodes, XML/EDI messaging, and more recently EPC/RFID to enable global trade and commerce. GS1 Hong Kong is the local chapter of GS1 represented in 155 countries/economies with over one million corporate users worldwide.

Ms Lin is represented in numerous international and local committees including Efficient Consumer Response (ECR) Asia Council, ISO/SC31 on Automatic Data Capture, Hong Kong Logistics Development Council (LOGSCOUNCIL), Digital 21 Strategy Advisory Committee and Task Force on Facilitating the Adoption of Wireless and Mobile Services and Technology of the HKSAR, as well as Trade Development Council’s Logistics Advisory Committee. Ms Lin is also a frequent speaker at various international and local forums.

Before joining the HKANA, Ms Lin worked for a UK-based Hong Kong apparel group where she held the position of Business Planning Manager with the responsibility of business planning and information management.

Anna Lin is a Hong Kong native and she holds a MBA degree in Strategic Management from the Birmingham University in UK.

Ms. Teresa Norton, CEO, Strategic Entertainment

Teresa Norton’s career in executive coaching and strategic training is founded on over 20 years of live theatre, television, advertising, bilingual radio and international business experience.

Currently one of Asia Pacific’s most sought-after executive coaches, Teresa provides strategic communications counsel to numerous multinational corporations in presentation skills, leadership and professional advancement training and surmounting sensitive cross-cultural communication challenges.

As CEO of Spotlight on Success, Teresa has pioneered effective, theatrically directed, group training and one-on-one coaching in Asia to enhance corporate communication skills. Spotlight on Success’ international corporate clients include British Petroleum (BP), The Economist, Jardine Matheson, and the Mandarin Oriental Hotel Group.

Ms. Norton began her professional career in the theatre singing with the San Francisco Spring Opera. She left the Bay Area and embarked on a career in radio in Hawaii, where she began a lucrative career in commercial voice-overs for radio and television commercials, which continues to this day for clients including Star TV, Miele, Mobil/Esso and McDonalds.

Throughout a radio career in which Teresa hosted the breakfast show that pioneered Hong Kong’s first and highly acclaimed’ intelligent bilingual presentation’, Teresa maintained her ties to professional theatre, featuring in numerous professional productions, co-writing a series of satirical/musical revues and eventually forming her own theatre company, Caught In The Act.

In 1997, Teresa was invited to guest lecture at the Hong Kong Academy for Performing Arts Musical Theatre Department and also published a seven-year collection of her weekly columns for the South China Morning Post, Mixed Nuts.

In addition Teresa also writes, produces and directs corporate and retail entertainment through her management of Strategic Entertainment Ltd. Past and present clients include The Walt Disney Company Asia Pacific Ltd., AMC Singapore (Nokia), Blaze Communications (ABN Amro), WINPAC, and Sun Hung Kai Properties.

Mr. Norris Yang, Hong Kong Mediation Council

Mr. Norris Yang is currently a practising solicitor and a partner of Messrs. Boughton Peterson Yang Anderson, Solicitors, Hong Kong (in association with Squire, Sanders & Dempsey). Since 1982, Mr. Yang has been practising international law in Hong Kong in the area of commercial law, international investments, mergers and acquisitions, ADR, trust, tax planning and immigration. In his approach to the service of his clients, Mr. Yang has been utilizing mediation and negotiation skills to enhance their commercial goals. Mr. Yang speaks fluent English, three Chinese dialects (Mandarin, Cantonese and Shanghainese) and some understanding of French.

Mr. Yang was affiliated from 1982 to 1984 with the international law firm of Messrs. Baker and McKenzie as an Associate Lawyer. In 1984, he joined the firm of Messrs. Alan Lam and Norris Yang, Solicitors, formerly named “Alan Lam and Co.” Mr. Yang retired as partner of Messrs. Alan Lam and Norris Yang in June 1995 and formed the firm of Yang & Company in association with the Vancouver based law firm Boughton Peterson Yang Anderson. In July 1996 Messrs. Yang & Company was merged into the Hong Kong law firm, Boughton Peterson Yang Anderson, Solicitors.

Executive Director of ADR Chambers (HK) Limited since 2002. ADR Chambers was established in Toronto, Canada in 1995 as a provider of alternative Dispute Services (ADR). It is the largest ADR Group in Canada consisting of retired Judges and Senior Counsel who are trained and dedicated to helping parties resolve disputes in an expeditions and cost effective manner. ADR Chambers (HK) is responsible for China, Hong Kong, Macau, Taiwan and Asia. Through its international network of ADR experts, ADR Chambers (HK) can provide clients with a full range of ADR services to satisfy all needs.

Ms. Qunice Chong, Director Service Delivery, Cathay Pacific Airways

Quince Chong joined Cathay Pacific Airways as Manager, Corporate Communication in 1998 with responsibility for the overall communications strategy of the company.

She became General Manager, Inflight Services in July 2000 to manage 5,600 cabin crew and develop inflight food and service products.

Quince assumed her current position in July 2004, and oversees all aspects of the airline’s service delivery both on the ground and in the air.

She has been a director of the Cathay Pacific Catering Services Ltd since September 2000. She became Chairman of Cathay Pacific Catering Services HK Ltd, Vogue Laundry Service Ltd and Hong Kong Airport Services Ltd in June 2004.

Before joining Cathay Pacific she held public relations positions at the Hong Kong Tourist Association, the Ramada Renaissance Hotel and Regal Meridien Hotel & Regal Riverside Hotel.

Quince earned a degree in Social Sciences Faculty of the Chinese University of Hong Kong in 1986, with a major in Government & Public Administration and minor in Personnel Management.

She has been a member of the Council of the Open University of Hong Kong since 2004 and a member of the Hong Kong Association of Business & Professional Women.

She is married with two sons.

Mr. Les Hales, Vice President, Hong Kong Knowledge Management Society

Les Hales is Director of Knowledgeworks, his own IT management Consulting firm. He has more than 30 years experience in the IT industry working with Global firms in the IT vendor, user and research sectors. He also serves as a Vice President of the Hong Kong Knowledge Management Society.

Mr. Hales was previously Hong Kong country manager for Gartner, which he joined 1999 through the acquisition of Wentworth Research where he headed the management in Hong Kong of an IT research program targeted at business executives.

Prior to that, Les was for eight years Director of IT for DHL in Asia Pacific and was responsible for initiating many of DHL's strategic, IT-enabled, business developments including advanced package tracking, customer relationship management, business decision support, and its intranet and internet projects. Earlier, Les was Customer Services Director for Unisys China/HKG overseeing projects for clients such as Cathay Pacific, the Korean Stock Exchange, Standard Chartered Bank, and Singapore Telecom. Les is a graduate of Cambridge University in the UK. He has been based in Hong Kong since 1984.

Mr. Sylvain Gauthier, PMP, Director, Pro-Train China Limited

Sylvain Gauthier is a bilingual professional specializing in project management in the field of new product and business development. He holds a MBA from the Universite de Montreal and attained his PMP® qualification in 1998.

Sylvain has a solid background and extensive experience in business planning, cost management and the implementation of project management office for large corporations. For the past 15 years he has worked with project teams with telecom service providers, equipment manufacturer, IT, TV broadcasting and e-business in Canada, US, Europe and Asia.

Sylvain’s professional experience is centered on the practical application of Project Management (PM) and Value Analysis (VA) Value Engineering (VE) principles and concepts for improving product and processes costs.

Ms. Christine Petersen, Managing Director, Time Technology Solutions Ltd

With a long and successful career in both learning and development and the corporate world, Christine Petersen has always been at the forefront of helping leading individuals, teams and organizations meet the demands of a constantly changing business environment.

Recognizing that the information knowledge era would significantly change the work environment, Christine developed a planning methodology to help people work smarter. Since establishing the company in 2003, Christine and her team has helped over 2,000 business executives in the region to achieve their productivity goals.

Prior to Time Technology, Christine owned a franchise for a global time management company. Over 12 years, she and her team built the business to be the largest and most successful training centre in a network of 300 offices; they held this position consecutively for 7 years.

Christine also had a long and successful career in corporate management. She was ranked in the top 5% of women managers at the time.

Mr. David Barrett, Partner, Simmons & Simmons

David joined Simmons & Simmons in 2000 and heads the IT and Telecoms practice group in London. He also heads the firm’s global TMT industry sector group.

He advises on technology start-ups, licensing and distribution matters, IT procurement and outsourcing, e-commerce customer relationship management (ECRM), application service provider (ASP) projects and clients, and strategic alliances.

David also has experience of providing general advice on content, data protection and privacy and networking matters, to IT and communications companies, and their users, in both the public and private sectors in the UK and internationally.

David Barrett is a leading figure in the world of outsourcing. Besides being recognised as a lawyer with international experience in outsourcing, he is also regarded as a “thought leader” in all matters to do with outsourcing and the globalisation of services – particularly in respect of information technology. David has worked extensively with offshore outsourcing providers in India and now China together with company and government bodies outsourcing to international destinations.

David is a member of the World Outsourcing Council (the only lawyer to be on that body) and is Deputy Chairman of the International Association of Outsourcing Professionals.

David speaks regularly at business and legal conferences on outsourcing including the World Outsourcing Summits held in San Diego and Beijing.

David received his legal education in the UK and USA and has been admitted to practice in both of them.

David is listed as a leading individual in the “Chambers Guide to the Legal Profession”; “Who’s Who in the Law” and in “The World’s Leading Lawyers”.

Mr. Sampson Lee, President of GCCRM

Sampson founded GCCRM in 2001 and also co-founded The 3C Method (China Customer Care) in 2002. GCCRM is an independent CRM evaluation organization. Through evaluation, enhancement and benchmark with best practices, GCCRM helps to roadmap organizations’ CRM – where they are, where to go and how to get there. GCCRM preaches the belief of “CRM Success Beyond SoftwareTM” via awards, methodology, research & portal.

Prior to that, Sampson has 17 years of solid experience in marketing & sales holding senior management positions in FMCG, telecom & IT industries.

With a real passion in CRM, Sampson believes this is the ultimate way to lead company success. He provides training and consulting to first tier multi-national companies and leading conglomerates in Greater China region including Lenovo Group, Kodak, FedEx, Bertelsmann Group, Wyeth, Siemens Mobile Communications, Xiang Lu Fibers and Petrochemicals, Shanghai General Motors, Shanghai Volkswagen, Shenzhen International Airport,, Tsing Hua University etc. Sampson is the visiting lecturer of The University of Hong Kong, Master of Science Program (customer relationship management module).

A sought-after speaker, Sampson has delivered public speeches in many recognized forums and events including The Economist Forum, Customer Contact World, China CRM Forum, ideasAsia! in Singapore, CRM Association of Japan etc., on CRM Evaluation and Benchmarking and also Best CRM Practice in China. Sampson sits on the guru panel of - the world’s largest CRM Community with 300,000 members.

Mr. Nigel Mukherjee, Director, PricewaterhouseCoopers

Nigel Mukherjee is a Director in PricewaterhouseCoopers Advisory practice in Hong Kong. He has over sixteen years of experience in project management with PwC in the UK and Hong Kong. Initially he focused on assessing whether public sector projects had actually delivered the Returns on Investment (ROI) that had been claimed. Having seen many projects fall short he moved into project direction, taking the lead on a number of complex multidisciplinary consulting assignments. Dealing with a range of stakeholders in challenging linguistic and cultural environments, it has been inevitable that not everyone’s objectives can be satisfied at once, but projects have been delivered on time and to budget. Key assignments have been to plan the restructuring of part of the South African electricity and manage the integration of two mobile operators in Malaysia, as well as assignments in Eastern Europe and South America. Nigel’s experience covers directing projects, establishing project offices, reviewing project management arrangements and assessing whether returns on investment have been achieved. After twelve years of working in London he moved to Hong Kong where has been enjoying Asia’s more varied cuisine for the last four years.

Mr. James Small, Associates, Oliver Wight Asia/Pacific Pty Ltd.

James challenges top level executives to think beyond the commonplace and to develop visionary plans for their businesses. He has more than ten years experience in implementing Oliver Wight Class A and the integrated business process reengineering and change management for ERP programmes.

James has been responsible for the process redesign and project management of projects in the areas of Sales and Operations Planning, sales, production, distribution, materials management and finance. These projects have been in a broad range of industries including: pharmaceuticals, electronics distribution industry, whitegoods manufacturing and distribution, food and beverage, tobacco manufacturing and distribution, wine industry, clothing and footwear.

James gained extensive experience both in industry and providing professional services prior to joining Oliver Wight. He spent six years with Boots Group PLC in the UK. There James was involved in the implementation of MRP II in the pharmaceutical and personal care production facilities. He also spent two years implementing a cross functional new product development process for the manufacturing business.

His extensive knowledge and experience enables him to make invaluable contributions to his clients.

James has a Bachelor of Science (Hons) and a Masters of Information Technology (Ergonomics).

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